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Payments Terms
50% of gross rental tariff payable within 7 days to confirm booking (non-refundable).
100% of gross rental tariff payable for all bookings made via 'Online Booking' system. 'Online Bookings' must be paid for at the time of making reservation and should be paid by credit card. All credit card transactions attract a 2% processing fee
Balance payable in full not less than one calendar month prior to arrival date (non-refundable).
For bookings made less than one calendar month prior to arrival date, full payment must be made at the time of making the reservation.
GST is included in tariff if applicable.
Your booking confirmation advice is confirmation of the booking and your payment acknowledges acceptance of these Booking Terms and Conditions.
Failure to make payment by the due date may result in the cancellation of your booking without prior consultation.
Payment can be made by:
1) Bank transfer (internet banking)
2) Credit Card (Visa or Mastercard) ALL credit card payments attract a 2% processing fee
3) Personal cheque or bank cheque (cleared funds prior to reservation)
Reservation Information
When making a reservation for a property, we advise you to carefully read the written information about that property and the facilities offered within. Full details of each apartment can be viewed on www.mtbullerams.com.au or an information sheet can be mailed, faxed or emailed on request.
Minimum stay conditions apply to all apartments and are subject to change. Mt Buller AMS staff can advise further details of these conditions.
Mt Buller AMS Private Apartment Rentals reserves the right to charge an amendment fee for changes to bookings.
Mt Buller AMS Private Apartment Rentals and owners of those properties represented are not responsible for adverse skiing or weather conditions.
Cancellations and Refunds
Refunds are at the discretion of individual property owners.
Should any component of a booking be eligible for a refund, Mt Buller AMS Private Apartment Rentals reserves the right to retain a cancellation fee of 25% of the full tariff.
Cancellations should be made in writing.
Cancellations received less than one calendar month prior to arrival date will forfeit all monies.
Security Bond
Security Bond is payable by credit card on arrival.
This bond is additional to the cost of the reservation.
Bond payments are fully refundable provided bond conditions are met.
Bond payments are refunded only after a thorough inspection and cleaning of the apartment has taken place and all keys given out have been returned within 7 days of departure.
Should there be any damage to the apartment, articles therein, missing items or excess cleaning due to the apartment being left in an unacceptable state, these monies will be taken out of your bond. (please see the Bond Information below).
Bond Conditions
To ensure your bond is refunded in full, please check the following guidelines:
Return all keys given to you – Lost keys $40 fee per key.
Place all rubbish and bottles in sheds provided near your accommodation. Remove and dispose of unwanted items from your refrigerator.
Depart your apartment no later than the scheduled check-out time. Delays to cleaning staff due to late checkout will be charged at $75 per hour.
Leave the apartment in an acceptable condition, ie. Clean any excess spills or cooking mess.
Wash any dishes, pots & pans and put them away neatly in the cupboards.
Respect this property as if it were your own, no muddy boots and please take care of the furniture and fittings.
Rubbish/bottles not removed, dirty dishes & excess cleaning will be charged at a minimum rate of $50, plus $35 per hour thereafter.
Please check your apartment information sheet for further guidelines and special conditions.
Should there be any damage to the apartment, articles therein, missing items, or excess cleaning due to the apartment being left in an unacceptable state, these monies will be taken out of your bond.
Ski Guarantee
Ski Guarantee gives you a money back guarantee on all pre-paid accommodation, lift ticket and lesson packages in the event that insufficient snow cover prevents the Ski Guarantee lifts from operating within three days of your scheduled arrival date. The Ski Guarantee covers a wide range of beginner and intermediate ski areas.
The lifts covered by the guarantee are:
* Blue Bullet quad chair * Holden Express Chairlift
... and two of the following ...
* Wombat quad chair * Emirates quad chair
* Summit quad chair * Koflers t-bar
* Chamois double chair
Please note that the following exclusions may apply:
* Lift closure due to weather
* Mechanical breakdowns or equipment failure
* Retail tickets purchased from mountain sales office
* Booking fees or commissions payable
Insurance
We strongly recommend insurance to cover against cancellation, personal liability and theft of your own luggage or equipment. NB: Under the provisions of the Health Act it is illegal to cover medical or hospital expenses in domestic insurance policies.
Responsibility Clause
We always do our best to ensure your arrangements are satisfactory. Mt Buller Apartment Management Services, its respective servants and employees shall not be liable for any injury, damage, loss, additional expenses, accident, delay, changes in accommodation, breakdown in equipment or vehicles, weather, strike, sickness, theft, cancellation or of the foregoing shall likewise not be liable for any injury, damage, loss additional expenses, accident, delay or irregularity, whether to property, person, or otherwise arising in connection with any accommodation or in connection with any vehicle or transport or other services. The right is also reserved to alter the price, cancel or withdraw any property. All tariffs are subject to change and acceptance of all documents confirms your agreement of these conditions.
Lift and Lesson Tickets
All lift, lesson or lift and lesson tickets are purchased subject to the conditions printed on the tickets. The conditions exclude the right to sue Buller Ski Lifts Pty Ltd for personal injury or death unless this is caused by recklessness on the part of Buller Ski Lifts Pty Ltd.
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